Terms of use

1. Subject matter and acceptance

These Terms of Use govern the use of this website and the engagement and the use of the Cinble platform, hereinafter the Platform, made available by Cinble, reachable at cinble.com.

Registering on the waitlist or creating an account on the Platform constitutes full and unreserved acceptance of these Terms. Acceptance given on behalf of a legal entity presupposes that the accepting party holds authority to bind it, failing which that party is personally liable. The natural or legal person holding the account is hereinafter the User.

2. Pre launch phase and the waitlist

The Platform is being opened in batches. Registration on the waitlist is free of charge, does not constitute an engagement of the service and does not entitle the registrant to access within any particular period. Cinble reserves the right to define the order and the criteria of the invitations, and to alter the scope of the functionalities announced before general availability.

Any information presented on this website concerning functionalities not yet released describes an intention of development and does not amount to a contractual undertaking.

3. Description of the service

The Platform enables the connection of advertising accounts, notably Google Ads, Meta Ads, TikTok Ads and LinkedIn Ads, the automated synchronization of campaign metrics, the consolidation of that data into dashboards and reports, and the generation of analyses by means of artificial intelligence. The set of platforms supported may vary over time.

4. Registration and the User's obligations

The User undertakes to:

• Provide registration information that is true, accurate and current, and to answer for any inaccuracy.
• Keep its access credentials confidential and answer for every operation carried out in its account.
• Refrain from sharing credentials, each person requiring access being registered individually with the corresponding permission profile.
• Hold valid authorization from the holder of every advertising account it connects to the Platform, whether its own or a third party's, and to answer in full for any connection made without such authorization.
• Notify Cinble immediately of any unauthorized use of its account.

5. Plans, trial period and payment

• The User is granted a trial period of 30 days, with access to the full plan and without a payment method being required.
• Once the trial period ends, access to the Platform is conditional upon an active subscription.
• Subscriptions are charged on a recurring basis, monthly or yearly according to the plan engaged, and renew automatically until the User gives notice of cancellation.
• The prices in force are those published on the plans page. Any price change is announced at least 30 days in advance and takes effect only from the following cycle.
• Late payment does not entail immediate suspension. Counted from the due date, a period of 7 days is granted for settlement, with notice by email during that period. Once the period elapses without settlement, access is suspended until the payment is confirmed.
• During suspension, the data remains stored for up to 90 days, counted from the date on which the suspension began. Once that period has elapsed, the data may be deleted. Settlement within the period restores access and the data in full.

6. Artificial intelligence credits

• Each analysis generated by artificial intelligence consumes 10 credits.
• Every plan includes a monthly credit allowance. The allowance is not cumulative: any unused balance is reset upon renewal of the cycle.
• Credits purchased separately carry no expiry date while the subscription remains in force and are consumed only once the allowance for the current cycle has been exhausted.
• Credits are not convertible into money. Where the subscription is cancelled at the User's initiative, purchased and unused credits are extinguished at the end of the current cycle and give rise to no refund, whether in whole or in part, save for the exercise of the right of withdrawal set out in clause 7.
• Where termination is brought about by Cinble without fault of the User, the amount corresponding to purchased and unused credits as at the date of termination is refunded.
• No refund is due where termination arises from conduct attributable to the User, meaning breach of these Terms, abusive or fraudulent use of the Platform, bad faith, and the exploitation of a failure, defect or vulnerability of the system to obtain an undue advantage. In such cases the remaining credits are extinguished, without prejudice to the assessment of losses and damages and to any further remedies.
• Credits granted or added as a result of an operational error or a system failure do not constitute a vested right and may be reversed at any time, upon notice to the User.
• Failure to generate an analysis attributable to Cinble gives rise to the automatic reversal of the credits consumed.

7. Termination and right of withdrawal

• Cancellation may be requested at any time without penalty, access remaining available until the end of the cycle already settled.
• Under article 49 of the Brazilian Consumer Protection Code, a right of withdrawal is assured within 7 days counted from the first engagement, with full refund of the amounts paid.
• Cinble may terminate this agreement and close the account in the event of breach of these Terms, of use that compromises the security or the integrity of the Platform, or of a legal requirement. Where an amount has been paid and not enjoyed, the proportional part is refunded.

8. Acceptable use

The User is prohibited from:

• Connecting an advertising account without the authorization of its holder.
• Attempting to reach the data of another organization or another user, by any means.
• Reverse engineering, reproducing, commercializing or sublicensing the Platform.
• Subjecting the infrastructure to automated or abusive load.
• Using the Platform for any unlawful purpose or in breach of the policies of the connected advertising platforms.

9. Third party platforms

The operation of the Platform depends on the application programming interfaces made available by the advertising platforms. Any change, unavailability, imposition of rate limits or revocation of access by those platforms may affect the service, which constitutes an act of a third party beyond Cinble's control. Use of each platform remains subject to that platform's own terms.

10. Intellectual property

• The User's data, including campaigns, metrics, reports and uploaded files, remains its exclusive property.
• The software, the brand, the visual identity and the remaining content of the Platform and of this website belong to Cinble and are protected by intellectual property law.
• The User grants Cinble a non exclusive licence, limited to the term of this agreement and restricted to the purpose of providing the service, to process, store and display its data within the Platform.

11. Availability

The Platform is provided as is. Cinble will use reasonable efforts to maintain its availability without assuming an obligation of uninterrupted operation, scheduled maintenance, technical failures and interruptions being admitted, save where a service level agreement has been entered into under a separate instrument.

12. Limitation of liability

To the extent permitted by applicable law, Cinble is not liable for lost profits, lost opportunity or indirect damage arising from use of the Platform, including any media decision taken on the basis of an analysis it generated. Cinble's total liability is limited to the amount effectively paid by the User in the 12 months preceding the event giving rise to the claim.

13. Protection of personal data

The processing of personal data carried out on this website and within the Platform is described in the Privacy Policy, which forms an integral part of these Terms.

14. Amendment of these Terms

These Terms may be amended at any time. A relevant amendment is announced at least 30 days in advance, by email or by notice on the Platform itself. Continued use after it takes effect constitutes acceptance of the new version.

15. Governing law and venue

This instrument is governed by Brazilian law. Any dispute arising from it is settled before the courts of Cinble's registered seat, save for the jurisdiction of the consumer's domicile in the cases provided by law.

16. Contact

Communications concerning these Terms are to be addressed to hello@cinble.com.