1. Subject matter and acceptance
These Terms of Use govern the engagement and the use of the Cinble platform, hereinafter the Platform, made available by CINBLE TECNOLOGIA LTDA, registered under Brazilian tax ID no. 69.360.079/0001-68, hereinafter Cinble.
Creating an account on the Platform constitutes full and unreserved acceptance of these Terms. Acceptance given on behalf of a legal entity presupposes that the accepting party holds authority to bind it, failing which that party is personally liable. The natural or legal person holding the account is hereinafter the User.
2. Description of the service
The Platform enables the connection of Google Ads and Meta Ads advertising accounts, the automated synchronization of campaign metrics, the consolidation of that data into dashboards and reports, and the generation of analyses by means of artificial intelligence.
The analyses constitute recommendations of an informational nature and do not amount to a warranty, to professional advice or to an obligation of result. Any decision regarding a campaign, a budget or a strategy remains exclusively with the User. Cinble warrants no media result, no return on investment and no advertising performance of any kind.
3. Registration and the User's obligations
The User undertakes to:
- Provide registration information that is true, accurate and current, and to answer for any inaccuracy.
- Keep its access credentials confidential and answer for every operation carried out in its account.
- Refrain from sharing credentials, each person requiring access being registered individually with the corresponding permission profile.
- Hold valid authorization from the holder of every advertising account it connects to the Platform, whether its own or a third party's, and to answer in full for any connection made without such authorization.
- Notify Cinble immediately of any unauthorized use of its account.
4. Plans and payment
- The Platform is made available on a free plan, for an indefinite term and without a payment method being required, subject to the usage limits published on the plans page.
- Features and limits above those of the free plan depend on an active subscription. Once the subscription ends, the account returns to the free plan and to its limits.
- Subscriptions are charged on a recurring basis, monthly or yearly according to the plan engaged, and renew automatically until the User gives notice of cancellation.
- The prices in force are those published on the plans page. Any price change is announced at least 30 days in advance and takes effect only from the following cycle.
- Late payment does not entail immediate suspension. Counted from the due date, a period of 7 days is granted for settlement, with notice by email during that period. Once the period elapses without settlement, access is suspended until the payment is confirmed.
- During suspension, the data remains stored for up to 90 days, counted from the date on which the suspension began. Once that period has elapsed, the data may be deleted. Settlement within the period restores access and the data in full.
5. Artificial intelligence credits
- Each campaign or report analysis generated by artificial intelligence consumes 1 credit, and each creative analysis consumes 2 credits.
- Every plan includes a monthly credit allowance. The allowance is not cumulative: any unused balance is reset upon renewal of the cycle.
- Credits purchased separately carry no expiry date while the subscription remains in force and are consumed only once the allowance for the current cycle has been exhausted.
- Credits are not convertible into money. Where the subscription is cancelled at the User's initiative, purchased and unused credits are extinguished at the end of the current cycle and give rise to no refund, whether in whole or in part, save for the exercise of the right of withdrawal set out in clause 6.
- Where termination is brought about by Cinble without fault of the User, the amount corresponding to purchased and unused credits as at the date of termination is refunded.
- No refund is due where termination arises from conduct attributable to the User, meaning breach of these Terms, abusive or fraudulent use of the Platform, bad faith, and the exploitation of a failure, defect or vulnerability of the system to obtain an undue advantage. In such cases the remaining credits are extinguished, without prejudice to the assessment of losses and damages and to any further remedies.
- Credits granted or added as a result of an operational error or a system failure do not constitute a vested right and may be reversed at any time, upon notice to the User.
- Failure to generate an analysis attributable to Cinble gives rise to the automatic reversal of the credits consumed.
6. Termination, refunds and right of withdrawal
- Cancellation may be requested at any time without penalty, access remaining available until the end of the cycle already settled.
- Amounts already paid are not refunded, in whole or in part, for an unused period. The Platform is made available in full from the moment of engagement and the User holds exclusive control over the use of the account, over who joins it and over the consumption of credits, so that not using the contracted service is not a ground for restitution.
- The free plan, available before any charge and without a card, exists precisely so the User can verify whether the Platform suits their needs before engaging.
- Under article 49 of the Brazilian Consumer Protection Code, where applicable to the relationship, a right of withdrawal is assured within 7 days counted from the first engagement, with full refund of the amounts paid.
- Cinble may terminate this agreement and close the account in the event of breach of these Terms, of use that compromises the security or the integrity of the Platform, or of a legal requirement. Where an amount has been paid and not enjoyed, the proportional part is refunded.
7. Acceptable use
The User is prohibited from:
- Connecting an advertising account without the authorization of its holder.
- Attempting to reach the data of another organization or another user, by any means.
- Reverse engineering, reproducing, commercializing or sublicensing the Platform.
- Subjecting the infrastructure to automated or abusive load.
- Using the Platform for any unlawful purpose or in breach of Google's or Meta's policies.
8. Third party platforms
The operation of the Platform depends on the application programming interfaces made available by Google Ads and Meta Ads. Any change, unavailability, imposition of rate limits or revocation of access by those platforms may affect the service, which constitutes an act of a third party beyond Cinble's control. Use of each platform remains subject to that platform's own terms.
9. Intellectual property
- The User's data, including campaigns, metrics, reports and uploaded files, remains its exclusive property.
- The software, the brand, the visual identity and the remaining content of the Platform belong to Cinble and are protected by intellectual property law.
- The User grants Cinble a non exclusive licence, limited to the term of this agreement and restricted to the purpose of providing the service, to process, store and display its data within the Platform.
10. Availability
The Platform is provided as is. Cinble will use reasonable efforts to maintain its availability without assuming an obligation of uninterrupted operation, scheduled maintenance, technical failures and interruptions being admitted, save where a service level agreement has been entered into under a separate instrument.
11. Limitation of liability
To the extent permitted by applicable law, Cinble is not liable for lost profits, lost opportunity or indirect damage arising from use of the Platform, including any media decision taken on the basis of an analysis it generated. Cinble's total liability is limited to the amount effectively paid by the User in the 12 months preceding the event giving rise to the claim.
12. Amendment of these Terms
These Terms may be amended at any time. A relevant amendment is announced at least 30 days in advance, by email or by notice on the Platform itself. Continued use after it takes effect constitutes acceptance of the new version.
13. Governing law and venue
This instrument is governed by Brazilian law. The courts of the district of Curitiba, Estado de Paraná are elected to settle any dispute arising from it, waiving any other however privileged, save for the jurisdiction of the consumer's domicile in the cases provided by law.
14. Contact
Communications concerning these Terms are to be addressed to [email protected] or submitted through the contact page.